"Just wanted to say thanks. The chair arrived yesterday (2 days ahead of estimated deliver) and is in great condition. Thanks for the smooth transaction."
"Excellent! Professional package. Thank you very much!"
"NWS rocks! The package arrived. The contents were in perfect condition. You guys sure know how to pack a fragile item for shipping. This item will suit my purposes perfectly. Thank you!"
Thanks for a Great Deal
"I just wanted to tell you...how pleased we were with the packaging of this equipment. Very professional. It is as good as we have seen and as good as we would have packed it - and we are good. So thanks for a great deal."
Such Care Was Taken
"Many thanks. I received the parcle in great shape. It was packed perfectly, not even a scratch. I have bought so many things earlier from US. Never such care was taken to pack this well."
Incredible Customer Service
"I really appreciated all your incredible customer service.... You went above and beyond and the ENT doctors were very satisfied with you and your equipment."
"You ‘re the most wonderful Vendor I am working with."
Surplus Management Saves Time & Money
"[NWS] ...has been great for us. So far we have received . . in excess of $1900 and ... have saved a large amount in process labor, truck rentals, and dump fees. Of special value to all of us is the recycling aspect of your company which is much preferred to our previous practice. [Your driver] is great to work with and always friendly, timely, and efficient. I am appreciative of the services that you and your company provides to us."
"Awesome work Ron. You are the best."
Above & Beyond
"I cannot express our gratitude for how accommodating you have been with us concerning this transaction... You have gone above and beyond in customer service."
A Pleasure to do Business With
"I received my ordered equipment today, delivered right on time by Steve, who did an excellent professional job delivering the items (some are heavy) to my office. His effort is very much appreciated! I also appreciate the great help from Tyler, who helped me select the equipment with great knowledge and patience. It is a pleasure to do business with NWS. Will surely do business with NWS again, and will refer my colleagues to your company for medical equipment."
"You and your team are great to work with and I appreciate having you as a vendor/partner..."
Appreciate the Work
"I appreciate the work you did on behalf of this project and thank you for your efforts. I look forward to doing business in the future."
"Very impressed by your thorough approach and by the great service."
"...you have been among my best suppliers"
Went the Extra Mile
"All too often people over-commit and under-deliver. You did just the opposite; you delivered what you had committed to, and then went the extra mile and informed me of the dispatch error and shipment via UPS. The quality of the microscope and accessories is exactly as described, well packaged and in good condition. Delivery was excellent, both fast and efficient! Tremendous service and I look forward to buying from you again."
"Your staff at the warehouse and on the phone were very pleasant and professional. I’ve been extremely busy since dropping off the equipment in April and never once worried about its handling. I’m sure you have heard this before but I wanted to make a point of letting you know. "
"We have received services from NW Supply since 2000 and we remain a very satisfied customer. Tim’s staff are respectful, responsive, and resourceful. They thoroughly check equipment and go out of their way to find practical ways to address any issues (they understand that money doesn’t grow on trees). We have not encountered delays or disappointments. NW Supply is a vendor relationship that we value highly as they approach us in every situation with integrity."
"[We] are very impressed with the way NWS stood by your product and put forward all efforts to assist us. Your employees were always very friendly...we feel forturnate to have been able to work as a team with you..."
"I am very impressed. You guys do a very nice job."
"I'm very impressed with your service and NWS will be the first place I look next time I'm interested in purchasing used laboratory equipment. "
"All the items you sent us are in working order and we are very pleased with your help and service. Thanks again."
"Thanks for your quick response. Steve is always so helpful."
Excellent Customer Service
"We have been using NWS exclusively for about 8 years. We have been very pleased with each product we have purchased. Each was delivered to our facility on time and in very good condition. I have no hesitation to highly recommend them for their products and, maybe most importantly, excellent customer service."